COMUNITYmade Frequently Asked Questions

FREE RETURNS & EXCHANGES ON ALL U.S. ORDERS

Frequently Asked Questions

Q – Where can I buy your shoes?

A – Our shoes are available for purchase online @comunitymade.com and in our showroom at 584 Mateo Street in the Arts District of downtown Los Angeles. 

Q – Where are your shoes made?

A – Our shoes are made in downtown Los Angeles by highly skilled craftsmen who have perfected the art of shoemaking. Producing footwear in Los Angeles is not an easy task, but it is an important component of our mission to be an integral part of the community and to attract innovative, socially-conscious entrepreneurs back to the heart of the city. 

Q – What type of materials are you using and where are you sourcing them from?

A – We are personally involved in the selection of all materials in COMUNITYmade shoes.  We are driven by quality and source only the best materials. We are also driven by our consciences so we are careful to select materials from known sources. Many of our materials come from overseas, not because it’s less expensive but because the best shoemaking materials are very hard to come by in the USA. For example, the best leathers come from Italy and the best high-elastic EVA cushioning material comes from China. We are eager to create sources for these in the USA. When we do, you will hear about it because we’ll be too proud and excited to keep it to ourselves. 

Q – Why are your shoes more expensive than similar models made overseas?

A – Our commitment to high quality products built to last is Priority One at COMUNITYmade, and building them locally is the right thing to do. It is no secret that labor costs overseas are dramatically cheaper, but that does not help rebuild our local community of shoemakers and they deserve a fair and sustainable wage for their craft. The truth is it DOES cost more to produce anything in the U.S., but our philosophy is that if you choose a quality product made to last, you will be contributing less to the landfill and will be supporting our local economy. Plus you will have a cherished pair of shoes that will be your go-to shoes for any occasion.

Q – All your footwear styles are Unisex – is the fit different for men and women?

A – Our commitment to the highest quality extends well beyond our material and construction methods. We have created separate lasts (the mold that determines the fit of a shoe) for men and women because we know that fit and comfort are paramount when it comes to selecting a pair of shoes. We have combined our collective years of footwear industry experience to create our own custom last that we know you will love.

Q – How do your shoes fit – are they true to size?

A – We poured all of our experience into the fit of our COMUNITYmade shoes and have done some initial fit testing off of our first production already.  Our shoes are fitting more like "everday" shoes vs. athletic shoes.  Athletic shoes tend to fit smaller than dress shoes and one shoe brand fits differently than another. Therefore, we have created a COMUNITYmade size chart to Find Your Perfect Size and have supplied sizing tips on each product page.  This should give you some guidance to make your purchase, but if they don’t fit to your expectations, we’ll exchange them for FREE to get you the correct size.

Q – Where do you ship to?

A – Currently we ship to most countries globally with the exception of Brazil and Mexico.  We are working hard to find reliable carriers in these countries to make sure that your products are delivered to you quickly and efficiently.

Q – What is your return/exchange policy?

A – We stand behind our products 100% and want you feel the same way.  We mean it when we say we want you to choose well and make them last.  We offer FREE exchanges and returns for items within 30 days of your original purchase.  You can find our more about our detailed exchange and return policy in this link.

Q – What if I don't have a credit card?

A – We offer Paypal as a payment option but you can also purchase a pre-paid debit card with cash at a brick and mortar retailer.  

Q – How do you select the groups you are working with for your donation platforms?

A – We believe in creating a sustainable and long term giving platform that enables members of the community to take control of their lives while gaining much needed self-worth and empowerment. Each of the groups we have selected provides a “hand up” vs. a “hand out” to those in need in the community. We also chose groups who have opportunities for people to get involved to make a meaningful difference in the lives of others.

Q – Did you know you are missing an “M” in COMUNITYmade?

A – Good eye! That was intentional just so we could have this conversation.  COMUNITYmade is all about communicating unity (COM+UNITY) and we are made locally.  So when we shortened that down – we just did not feel the need for that extra M.  Don’t worry though – that M has gone on to do great things in other words.

Q – How did you come up with your brand icon?

A – Finding a simple, elegant and yet meaningful brand mark is not an easy task. However, once you find the one you love, you want to share the story behind it. Our office headquarters is located on Mateo Street at the intersection where the iconic 6th Street bridge is being rebuilt. We find deep meaning in the symbolism of what bridges represent and how they connect people and communities. The simplicity of a bridge contained within a circle is how we see our brand evolving by creating the opportunities to bring people together.

 

Find Your Perfect Size


We want to help make sure that your new shoes have the best fit possible.  

We have created a separate fit for men and women to provide the ultimate foot hugging comfort.  Our sockliner and upper materials will naturally mold to your foot and stretch out after a short period of time, so do allow for this when trying our shoes on initially.

 

 In general, our shoes are running closer to an everyday shoe fit vs. an athletic shoe fit and can be worn with or without socks - but the socks have to be eye catching for best results.

 

Any variances from this chart will be noted on each individual product page.