Return Policy

(Effective as of July 15, 2017)

SEAMLESS EXCHANGES AND RETURNS

We stand by our shoes 100% and we want you to be fully satisfied with your purchase. Just follow these instructions and we promise to make it as easy as possible for you.  Currently we are able to offer the following services to our U.S. DOMESTIC Customers.  If you are one of our international customers and need assistance with a return, please e-mail us at: hello@comunitymade.com

EXCHANGES

Within 30 days of the original date of purchase, if you would like to exchange your shoes for another size or color, just fill out our Seamless Return/Exchange form and follow the instructions to start the process. You can also drop by our store in DTLA @ 584 Mateo Street, Los Angeles, CA 90013 and we can help you personally. Keep in mind, your COMUNITY shoes must be returned in new condition in the original packaging to qualify for a color or size exchange. We will pay for the return shipping of the original product to us, as well as the shipping of the new product to you. Unfortunately, we are not able to refund your original shipping fee as part of the return credit.

RETURNS WITHIN 30 DAYS OF PURCHASE

Within 30 days of the original date of purchase, if you would like to return your shoes for a full refund or store credit, just fill out our Seamless Returns/Exchanges form and follow the instructions to start the process. You can also drop by our store in DTLA @ 584 Mateo Street, Los Angeles, CA 90013 and we can issue the refund or store credit in person. Keep in mind, your COMUNITY shoes must be returned in new condition in the original packaging to qualify for a full refund. We will pay for the return shipping of the original product to us. Unfortunately, we are not able to refund your original shipping fee as part of the return credit. 

RETURNS AFTER 30 DAYS OF PURCHASE

After 30 days of the original date of purchase, we would be happy to issue you a store credit to be used online or in-store. Keep in mind, your COMUNITY shoes must be returned in new condition in the original packaging to qualify for a full refund. Just fill out our Seamless Return/Exchange form and follow the instructions to start the process. Unfortunately, we are not able to refund your original shipping fee as part of the return credit and you will be responsible for the return shipping fees to us.

MANUFACTURING DEFECTS

If at any time after your original purchase, your return is due to a clear manufacturing defect - we will be happy to replace your product at no charge to you. If you would like to return your shoes for a full refund or store credit, just fill out our Seamless Return/Exchange form and follow the instructions to start the process. You can also drop by our store in DTLA @ 584 Mateo Street, Los Angeles, CA 90013 and we can issue the refund or store credit in person. We will pay for the return shipping of the original product to us. Unfortunately, we are not able to refund your original shipping fee as part of the return credit.

GIFT RETURNS

If you received your shoes as a gift and would like to return them, we would be happy to offer you a gift code for the value of the original purchase, or we can issue a credit to the original purchaser - we'll let you decide. Keep in mind, your COMUNITY shoes must be returned in new condition in the original packaging to qualify for a full refund. Just fill out our Seamless Return/Exchange form and follow the instructions to start the process.

PROCESSING TIME

Our goal is to provide platinum service to you at all times, but we do rely on others to complete this process to include shipping and banking services so we appreciate your patience should something take longer than expected. Once your return is received and inspected, we issue you a credit or contact you if we have any questions. You should expect to see the credit to the original form of payment in approximately 14 days once the return is approved.

QUESTIONS?

If you want to reach out to us to ask us a question about the returns process, or just want to chat, e-mail us at: hello@comunitymade.com